| Role | Permissions |
|---|---|
| SuperAdmin | Full access to all features and data across the platform. |
| GroupAdmin | Full access to all features and data across the platform. |
| ShopManager | Access to: ZESA Token, Airtime & Data Recharge, TelOne Bundle, Nyaradzo Payment View Sales (self + tellers in group) View Transaction Reports (self + tellers in group) |
| Teller | Access to: ZESA Token, Airtime & Data Recharge, TelOne Bundle, Nyaradzo Payment View Sales (self only) View Transaction Reports (self only) |
| GroupReport | View Transaction Reports for all users View Sales of all groups and tellers |
| OfficeUser | Access to: ZESA Token, Airtime & Data Recharge, TelOne Bundle, Nyaradzo Payment View Sales (self only) View Transaction Reports (self only) Access to: Self Top-Up Recharge, Quick Recharge |
The User Groups feature has been implemented to enhance the visibility and control over sales and transaction reports based on user roles and organizational structure
Purpose
This feature enables:
Admins to view sales data group-wise.
Shop Managers to view sales data for only the tellers within their assigned group.
Functionality Overview
User Group Creation
Admin or Group Admin can create multiple User Groups.
Each User Group includes:
One user with the role of Shop Manager.
One or more users with the role of Teller.
A user can belong to only one group
Access and Visibility Rules
Admin:
Can view all sales and transaction reports, both group-wise and for users who do not belong to any group.
Shop Manager:
Can view only their own sales and transaction reports.
Can also view reports for users within their group.
Teller:
Can view only their own sales and transaction reports.
Assigning Users Group
User Group can be assigned when creating a new user.
Existing users can also be updated with a new Group via the edit user functionality.
Companies are able to make ONE payment for multiple networks and they will receive a Fiscal tax invoice for all their payments.
Step 1 - Register via the internet: Log onto www.hot.co.zw
Step 2 - Click on: "Not Registered? Sign up here"
Step 3 - Fill in your details online. Name the account after your company for ease of reference
The National ID and e-mail must be of the Account Controller.
The Account Controller is the person in your company/business that will be responsible for doing recharges.
Once your account has been successfully created, you can move on to "Sign in".
You can check our current details by sending ? bank to 180.
ZiG Bank Details
CBZ Bank - Msasa Branch, Account Name: Comm Shop Account No. : 688 613 118 300 17
CABS - Central Ave Branch, Account Name: Comm Shop Account No. : 100 273 4428
Stanbic - Msasa Branch, Account Name: Comm Shop Account No. : 914 000 162 3620
Steward- Livingstone Avenue Branch, Account Name: Comm Shop Account No. : 104 125 080 8
USD Bank Details
CBZ Bank - Msasa Branch,Account Name: Comm Shop USDAccount No. : 688 613 118 300 27
Stanbic - Msasa Branch, Account Name: Comm Shop USDAccount No. : 914 000 609 470 7
CABS - Central Avenue, Account Name: Comm Shop USDAccount No. : 114 792 179 2
Steward- Livingstone Avenue Branch, Account Name: Comm Shop Account No. : 104 497 124 2
You can make payments via Ecocash or OneMoney
EcoCash - Use the fund wallet option in the *180# USSD Menu
OneMoney - Use the fund wallet option in the *180# USSD Menu
You can make payments in cash at our offices
We have ZESA, Nyaradzo and TelOne available on our platform
Zesa and Nyaradzo payments are IMTT and VAT exempt and therefore must made into a separate account as per the details below;
Stanbic - Msasa Branch, Account Name: Comm Shop ZiG Account No. : 914 000 370 769 4
$20.00
You will be recharging at a discount
Cross Network (HOT Recharge customers can top up Econet, Netone, and Telecel using one platform.)
Flexible Denominations (The HOT Recharge platform allows recharges from 10c to $300.)
Audit Trail (Users can download excel or pdf reports.) Any reports required come from this interface,
all reporting is available online.
Multiple Payment Options (HOT Recharge accepts multiple payment options across a variety of banks and mobile platforms.)
Please go onto our registration page: http://www.hot.co.zw/Register.aspx, Add all the details so we can raise Fiscal Tax invoices for you, if you have a Zimbabwean entity this is important.
USD Bank Details
CBZ Bank - Msasa Branch,Account Name: Comm Shop USDAccount No. : 688 613 118 300 27
Stanbic - Msasa Branch, Account Name: Comm Shop USDAccount No. : 914 000 609 470 7
CABS - Central Avenue, Account Name: Comm Shop USDAccount No. : 114 792 179 2
Steward- Livingstone Avenue Branch, Account Name: Comm Shop Account No. : 104 497 124 2
Ensure to send a copy of proof of payment for all transfers to register@hot.co.zw
The HOT Recharge platform allows recharges from 10c to $300
*180#
NO. There are absolutely no charges for using the HOT Recharge service. All SMSs, Balance Checks, Pin resets, transfers and Recharges are free if you transact directly through us. In fact, Vendors purchase airtime at a DISCOUNT. However, your bank or mobile wallet service provider may charge you their standard fees for making payments to Comm Shop. It is usually cheaper to do internal transfers between accounts with the same bank. Please check what fees will apply with your banking service to ensure you choose the most cost-effective way to pay HOT Recharge.
Vendor discounts are based on their volumes of sales. Different networks have different discount structures, so discounts vary depending upon which network you recharge. Vendors start on the highest band of discount to allow them to establish customers. Every month, our system automatically moves Vendors either up or down the discount bands depending on their sales during the month. You will receive an SMS informing if your account is moved to a different discount band at the beginning of the month. For our current discount bands please WhatsApp 0716047130 (Please note that these are subject to change due to inflation and other factors). To find out your what your current discount is please SMS 180 and type - ? Discount.
SMS 180 and simply type Hot. You can also check in the *180# USSD Menu. All balance checks are free.
HOT Vendors sell airtime at a discount, and your HOT account is only deducted the amount less the discount every time you do a recharge. To use the discount accumulated in your account, you can either transfer it to airtime, or when topping up your account again, send the amount LESS the current balance in your account. To check your current balance, send and SMS to 180 and type Hot. Balance checks are free.
For Econet there is a minimum of 10c and a maximum of $300.
Telecel has a Minimum is $1 and a maximum of $300.
Netone has a Minimum of 50c and a maximum of $50.
Your client will receive an SMS with his/her recharge confirmation & you get an SMS to say the client got his/her airtime. If you do not receive a message this can be due to network delays. Please check your HOT balance before resending the request. SMS Hot to 180 to check your balance.
SMS 180 and type - ? Pin for a pin reset. If you account balance is zero you will instantly receive a new pin. If your account is funded, you will be given details on how to proceed so that we can verify the account belongs to you.
SMS 180 and type - ? Pin for a pin reset. If you account balance is zero you will instantly receive a new pin. If your account is funded, you will be given details on how to proceed so that we can verify the account belongs to you.
You can customize your pin using the *180# USSD Menu or by logging into our website using your current details www.hot.co.zw
USD Data packages for Econet, & Telone are only available via *180# USSD and the website www.hot.co.zw. For other networks you will need to buy airtime and convert it to data.
Airtime can be transferred from the incorrect number to a correct number on the same network only if it has not been used. In the case of an error, please send the wrong number, the correct number (on the same network) and the amount to 0772929223 and request a transfer. Transfer requests are sent to the network to process. Please note you do not receive messages when airtime is transferred so you will need to check the balance on the correct line a few hours after sending the request. Network operating hours vary so delays may be experienced outside of standard office hours.
Airtime can be transferred from the incorrect number to a correct number on the same network only if it has not been used. In the case of an error, please send the wrong number, the correct number (on the same network) and the amount to 0772929223 and request a transfer. Transfer requests are sent to the network to process. Please note you do not receive messages when airtime is transferred so you will need to check the balance on the correct line a few hours after sending the request. Network operating hours vary so delays may be experienced outside of standard office hours.
Please note that SMS is only available on Econet lines. On other networks you can use *180# USSD code for Hot Recharge. Please also ensure you save HOT Recharge as a contact in your phone so that you spam filter does not block messages. If your phone has already blocked 180, save HOT Recharge as a contact as +263180 and send SMS’s to that number instead.
Dail *180# and select option number 5 and choose the payment which you would want to fund your account with.
To generate your account statement, you can click the below link to our website and enter your log in details. once you do select the tab that says "Transactions report". Select the start and end date for your report and click on get report.
Dail *180# and select option number 8 and choose option either option 3 to transfer ZiG funds or option 4 to transfer USD funds. Once you do you will be asked for the amount you would want to transfer and the number you want to transfer the funds to.
